Please check the top of the website for current processing times. You can then expect an addtional 1-3 days of transit time once shipped.

We take extra care in packaging all of our items before shipment to ensure they arrive in mint condition. Though the frequency of damaged items shipped from TGGS is very very low, breakage does occur from time to time. We include shipping insurance on each shipped order in the event damage should occur. Should you find your item has been damaged, please take a photo of your broken item inside the box with packaging along with a photo of your shipping label on the outside of the box. Please send these photos to us and a description of the items broke. We will be happy to replace those items as quickly as possible!
Please be very careful when opening candle orders as broken glass is sharp and can cause injury!

It is your responsibility to enter the correct shipping address during checkout. Unfortunately, we cannot be held responsible if you entered the wrong address. No refunds will be issued for incorrect mailing addresses or undeliverable items. If an item is returned to us or needs to be re-sent, it is your responsibility to pay for the additional shipping charges.

If you catch the address is wrong before shipment, please contact us and we will be happy to enter the correct address for you!

Personalized items will have a special text box to include your text within the listing. Please be sure that spelling is correct as we will print exactly what the text reads.

Any additional information should be left at checkout or emailed to giftgala@outlook.com

Feel free to contact us with any customization questions prior to purchase!

Due to the nature of soy wax, frosting and wet spots may occur due to temperature change.
Some candles may develop clear "wet spots" on the outside of the candle. Others may have a bit of "frosting" which is a flakey appearance. Neither will affect the performance of your candle and are completely normal traits of soy wax candles. No refunds will be issued for either trait.

All items are handmade to order, and this takes time. Please check the main page banner for processing times. Materials may not always be in stock; we process orders quickly and efficiently as possible. Item's not in stock will be refunded and your order shipped with stocked items.